FAQ
New-service applicants or previous customers who are applying for service again must pay a $200 deposit in addition to the connection fees, unless they grant us permission to initiate a credit score evaluation at the point of application for service. In order to initiate a credit scoring evaluation, it will be necessary for the applicant to give us their valid Social Security Number. Based on a satisfactory credit score from ONLINE UTILITY EXCHANGE, new-service applicants or previous customers who pose no credit risk will not be charged a deposit. If an existing Fort Hill customer is moving into another location and requests gas service there, no deposit or connection fee will be required.
Fort Hill sells water heaters, grills, space heaters, and outside lights. We also sell gas dryers, washing machines and gas ranges. We can provide you with a listing of local installers upon request.
We bury the lines approximately 18 inches deep. Make sure to call 811 before you dig.
You need to call SC811, at least 3 full business days prior to any excavation. The number is 811. This service is provided free and required by law.
Natural Gas is colorless and odorless. A distinctive odor resembling rotten eggs is added so that you can smell the gas immediately should a leak occur. If you think you smell gas, please call Fort Hill office immediately at 864-859-6375. See our safety page for more information.
We offer select rebates for switching to natural gas appliances. Please see our available rebate page for the current rebate offers. In addition to rebates we also offer a residential volume user rate (RVUR) which is a savings of 6% off your monthly gas bill. Please call our office to see if you qualify.
It is generally 4 to 8 weeks depending on weather and scheduled work. All applicants with new construction should apply for service when the building permit is applied for to prevent delays.
This is a tracer wire that enables us to locate the route of the service line from the meter back to the gas main. Please do not tamper with this wire or attach it to anything.
Yes, just call our office nearest you to schedule the inspection. Be sure to call early, before cool weather arrives, or there may be a delay. There will be a $50.00 service call fee for this service.
If you already have a gas service line to your house, we can generally turn your gas on the same day you request it; however, when cool weather arrives and we have a large volume of requests, you may experience a delay of several days. Call early to prevent this from happening.
Please call our main number at 864-859-6375 and ask for Business Development. We will inform you of availability of natural gas in your area.
