COVID-19

We’re here for you…

Despite all the challenges presented by COVID-19, and the impact it has had on our community, our mission to serve you remains stronger than ever.  We are committed to excellence in providing you with affordable, reliable natural gas.    

Working in your Neighborhood

At this time, our crews and technicians are still active in our service area to ensure the safety and continuity of our system. As a precaution, if you see our employees, please avoid approaching them and their work areas. If you do engage them, please be aware that they will be maintaining at least 6 feet of distance. In order to be consistent with CDC and other public health guidelines, we’ll also be keeping this recommended distance anytime direct interaction for essential services is required on customer properties, inside homes and businesses.

Financial Hardships

We’re very sensitive to financial strains that our customers may be facing in the current environment.  As a result, we’ve suspended disconnections for nonpayment and we’re waiving late fees.

We encourage all customers to stay as current as possible with their payments to avoid building up a large balance that may be difficult to manage later.

Customer Service

We can meet most of your needs through our online services at fhnga.com.  You can also pay your bill via our automated phone system at (855) 288-0675. 

If you have a more complex issue and need to speak with a customer service representative, we are available to help you Monday through Friday from 8 a.m. to 5 p.m. at (864) 859-6375. In an effort to keep our employees healthy and safe, our lobby is currently closed, but our drive-thru remains open for business.

Stay Alert to Scams

Unfortunately, we all must be vigilant to the possibility of criminal activity, especially during times of uncertainty. Remember that Fort Hill never demands payment using money orders or gift cards. If you are unsure if a call or visit is legitimate, hang up or decline service and call us directly.

We will continue to look for ways to assist our customers in navigating these uncharted waters. As circumstances are continuously changing, you can check-in on our updates at fhnga.com.  Thank you for your patience with us during this time as we strive to keep our associates, their families, and our customers healthy and safe.