It is our goal to provide the best service possible to all our new customers. In an attempt to minimize conflicts with construction and scheduling, we need the cooperation of builders with houses under construction. Proper communication and coordination between the builder and our Engineering department are essential.

We strongly recommend that builders or homeowners apply for gas service installation at the start of the framework on houses under construction. This enables FHNGA to coordinate our scheduling with the customers need for service. Another potential problem is that the builder is responsible for coordinating the scheduling of the installation of the septic system in relation to the gas service installation. The builder may avoid these problems by installing the septic system early or by contacting our Engineering department promptly before the gas service scheduling.

Generally, FHNGA or its contractor installs the gas service in the most direct route from the proposed meter location (marked by a yellow flag at the house) to the gas main at the street. It is the builder¹s responsibility to "locate" and mark privately owned utilities as described on the application.

Please notice that after the initial service installation, any service requiring height adjustment at the meter location due to backfilling or other relocation will require additional charges and further time delays. An order requesting the "relocation of service" MUST be signed in our office before such work can be performed.