Gas Leak / Gas Emergency

If you suspect a gas leak, ventilate the area by opening windows and doors. Do not operate light switches, doorbells, telephones, or electrical appliances. If there is a strong smell of natural gas, evacuate the building immediately.

Contact one of our offices to report the gas emergency. There is no charge for this service.

Easley Office: 859-6375
Seneca Office: 882-8126
Williamston Office: 847-7471
After Hours, Weekends, and Holidays call: 800-573-5556

Lighting Pilots

If you need a pilot lit, please call one of our offices. The charge for lighting pilots is $50.00 during regular business hours, and $75.00 after hours, weekends, and holidays. If you choose to light your own appliances be sure to follow the manufactures lighting instructions.

Appliance Service / Repair

We do not repair appliances, except for the appliances that we sell. For repair services on these appliances purchased from Fort Hill, please contact our Appliance Installation Dept. at 850-7131 or 850-7132 (Appliance/Installation @ fhnga.com).

Gas Has Been Turned Off Due to Maintenance/Repair or Meter Change.

In the event your gas is turned off due to maintenance or repair, and you were not home, our serviceman will tag your door. Please call one of our offices to have your gas turned back on and pilots lit at no charge.

If your gas was turned off for a past due bill, please contact your local customer service center information on reinstating the gas service.

High Gas Bill

If your gas bill seems abnormally high, please take into account the number of days in the billing cycle, the temperature during the billing cycle, and the temperature setting on your thermostat. If after considering these factors you feel there is an error, please call the nearest Fort Hill Office and we will send someone out to verify that your meter is functioning properly. There is a $50.00 charge for this service. If there is a problem with the meter, we will waive the $50.00 fee. This service is only available during regular business hours.

Check Gas Pressure

The gas pressure is adjusted to the correct operating pressure when the gas meter is installed. If you suspect a gas pressure problem, check other gas appliances to see if they are working properly. If all gas appliances are not affected, the problem is probably with the appliance, rather than the gas pressure. If you need to have the pressure checked, please call one of our offices. There is a $50.00 charge for this service during regular business hours. After hours, weekends, and holidays there is a $75.00 charge. If we find a problem with the gas pressure, we will correct the problem and waive the service fee.

Carbon Monoxide

Carbon monoxide is an odorless toxic gas. It has no color or taste. Although it is a flammable substance, the toxic effects of carbon monoxide are a more serious problem than its flammability. Carbon monoxide occurs as a result of incomplete combustion. To protect your home against carbon monoxide make sure it is properly ventilated and that chimneys, flues, and vent pipes are not blocked or cracked. Make sure that all gas, oil, coal, and wood burning appliances work and vent properly. Have a qualified professional inspect your heating system.

Carbon Monoxide detectors can detect small amounts of carbon monoxide and sound an alarm before it builds up to a dangerous level. If you have a carbon monoxide detector and the alarm sounds, leave the dwelling immediately and call one of our offices or your local fire department. Do not re-enter the structure until our serviceman or the local fire department official tells you it is safe to do so.

Meter Change Program

Each year we are required to select a certain number of our customer's meters to change out and check for accuracy. These meters are sent thru our meter shop for testing and painting. We do not change meters during winter months if at all possible.

If your meter has been changed out, and you were not at home, our serviceman will tag your door. Please contact one of our offices so that we can turn the gas back on and re-light any pilots. There is not charge for this service.

Customer guidelines for Meter Installations:

Residential Pressure Test

All customers gas piping (which is located downstream of the meter) must be installed and have an air test (20 psi for 20 minutes) and a Fort Hill service representative must witness this test before we can install the meter. For commercial installations, call our service department for the pressure test requirements.

Codes

All gas appliances and customer piping must be installed according to the manufactures installations instructions and International fuel Gas Code. Fort Hill's service representative must have escorted access to the inside of the house or building to inspect the installation if there are any appliances inside. Before installing 2psi gas piping systems on commercial, business, and multi-family dwellings, please contact our service department. There are some limitations that apply on these piping systems.

Insured Dealer

For our records, please provide us with the name of the insured dealer who is installing your customer piping and or appliances. The insured dealer will call Fort hill for our inspection and meter after the installation has been completed. Anderson and Oconee counties require a permit for the building codes department. After the Fort Hill service representative approves the installation, he will install the meter. The insured dealer is then responsible for connecting the customer piping to the meter and starting the gas appliances.

Liability Release

For our records, property owners who choose to install their own gas appliances are required to sign a liability release statement. These installations are subject to the same rules and regulations as dealer installed appliances and must be inspected by our service department. After the Fort Hill service representative approves the installation, he will install the meter. The property owner will be responsible for connecting their piping to the meter and starting the gas appliances.